ECP LogiSense Storefront Plugin Configuration

Summary

The Storefront allows you to install plugins (even multiple versions of the same plugin).  It contains manifests, images and descriptions of the available plugins.  From here you can manage and publish your own plugins if you so desire.

The LogiSense Storefront can be found under the Site Admin menu as shown in the image below

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Installed Plugins

The plugins included with ECP are listed below in the Installed Plugins section.  From here you can remove them and restart the portal for the changes to take effect.

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Additional details on the plugins above will be described in the sections below.

Plugin Configuration

Plugin Configuration allows you to configure native ECP plugins and any custom plugins that have been added.

Click on Site Admin / Plugin Configuration to access the Configuration page

The Plugin Configuration page that loads allows you to clear any existing plugin settings that have been configured.

The links on the left sidebar allow you to access settings for each installed plugin individually (if configuration options are available for the plugin).

Basic UDR Plugin

The Basic UDR plugin has no configuration settings (they are all defined within the plugin).  This plugin displays the Usage data for the given customer account.  When this plugin is enabled a “Usage” option will appear under the “Account” drop down menu on the top navigation bar.

If you click on the Usage link the Usage Summary page will load and you will have the option of searching for usage details by invoice number or date.

Once you populate the Date Range fields and click Refresh results (sample below) will be displayed

The results can be filtered to show only inbound calls, only outbound calls or both inbound and outbound calls by clicking the buttons next to “Display” in the above screenshot.

Additional filtering can be performed in this case by entering a full or partial number in the # textbox above and clicking the magnifying glass icon.  The garbage can icon will clear the number filter entered and refresh the results.

To download the results presented on the page simply click the “Download CSV” button.

Basic User Ticketing

Tickets can be added by the logged-in customer (a self-serve approach) or created and managed on behalf of sub-accounts or dealers.

This plugin may be configured to display and position contact information on tickets.

Under Plugin Configuration click the Basic User Ticketing link on the sidebar to access the plugin Configuration Options (shown below)

Once enabled this plugin will add a “Support” dropdown menu to the top navigation bar in ECP with several ticket related options (options detailed in the sections below).

My Tickets

Clicking Support / My Tickets on the top navigation bar will load a status page for open tickets.

On this page you can click on the “Details” icon or text to bring up a pop-up details page which displays existing ticket details and gives you the ability to add notes or attach files (shown below).

New Support Request

Clicking Support / New Support Request on the top navigation bar will allow you to create a new ticket.

Previous Tickets

Clicking Support / Previous Tickets on the top navigation bar will allow you review tickets that have been closed.

Home Page Changes

With this plugin enabled the ECP home page will display a ticket block on the left sidebar providing an overview of currently how many tickets are open for the account i question and what ticket was most recently opened.

Billing Basics

This plugin will enable the options various options on the Account drop down menu, detailed below.

My Payment Methods

Clicking Account / My Payment Methods on the top navigation bar will allow you view and set payment methods.

If no payment methods exist click on the text Add Payment Method (shown above) and select an option (e.g. Credit Card).

Once payment methods exist they will be displayed and can be edited or set as default using the icons displayed on the right hand side of the My Payment Methods page (displayed below).

My Invoices

Clicking Account / My Invoices on the top navigation bar will provide an overview of invoices.

Clicking on Details on the right will display the invoice.

My Credits

Clicking Account / My Credits on the top navigation bar provide an overview of credit notes.

My Transactions

Clicking Account / My Transactions on the top navigation bar provide an overview of transactions, payments and payment disbursements.

Contacts

The Contacts plugin has several configuration options, such as Postal Code Validation.

Under Plugin Configuration click the Contacts link on the sidebar to access the plugin Configuration Options (shown below).

A wide variety of Icons that can be set for each contact field:

The Contact Point Restrictions tab will allow you to control how Contact Point Type fields are displayed (hide a field, mask the data entered into a field as if it were a password and prevent fields from being edited).

My Contacts

Once the Contacts plugin is enabled a My Contacts option will appear in the Accounts drop down listing on the top navigation bar.

From the My Contacts page you can add, edit or delete contacts.

Home Page Changes

In addition the home page for the account will display a contacts block on the left sidebar providing an overview of how many contacts are associated with the account and a link to manage them.