Release Notes - v9.0.x

About the Release Notes

For new major enhancements the release notes provide:

• A brief, high-level description of the functionality

• Implementation tips to help you get started with setup and administration

• Best practices to help you maximize the benefit

• Complete end-to-end instructions (where available)

Smaller changes to existing features are also described so that you can plan for the new release. Unlike a traditional release notes document that includes only a simple list of enhancements these release notes give you everything you need to get up and running with the new features and enhancements in the latest release. If you have any questions please don’t hesitate to contact your LogiSense support representative.

9.0.0 Release Notes

Change Highlights

• Updated the AdminPortal user interface. Images below show how account details and tabs from EngageIP 8 UI have been repositioned
  
  

  EngageIP 8
  
  

  Open

  

  
  EngageIP 9
  
  

  Open

  

New Features

• UDR Exception Handling Improvements:

  • Added UDR Exceptions Summary details on feeds to identify top issues (found under Rating / UDR Feed / UDR Exceptions Summary)

  • Improved information provided when UDR Exceptions occur and added Category, Detail, Count and Stack Trace fields to the UDR Exceptions list

  • Added the ability to create custom mediation exception categories to aid with exception handling and resolution

  • Modified UDR Exceptions list under a feed to only show exceptions related to the selected feed

• Credit Note Disbursement Option:

  • Added a Disburse button to the Credit Notes section on the Invoices page. This feature allows you to specify the invoice to apply the disbursement to

Enhancements and Fixes

• Added a confirmation dialog when voiding an invoice which will appear if an open invoice exists on the account

• Improved logging of rating activities and rating engine initialization issues

• Removed selection options and buttons from the 'Select a Package' pop-up window as they are not relevant when adding a user-package to an account

• Fixed an issue where XML imports of PackageAttributeProfileAnswers could be assigned an incorrect ProfileQuestionID when package profile questions with the same name were setup on packages under multiple owners. This issue resulted in no data being presented in profile question fields on package lists

• Adjusted the export to csv functionality to only export profile question names in columns, excluding the owner and object type values from the heading

• Fixed an issue where owner tree contents were malformed when the add/edit custom code page was loaded

• Fixed an issue where the 'Ticket Assignable' setting on roles was being ignored when configuring Ticket Escalations allowing tickets to be assigned to any user under the owner

• Modified the Ticket Escalation Assigned To fields to support assigning tickets to users under higher level branded owners so long as the ticket escalation was configured by a user under the higher level branded owner

• Fixed an error which would occur when selecting a duplicate ticket group on the ticket type transitions add/edit page. Ticket group names will now include the owner name when adding/editing ticket type transitions to ensure unique ticket group names

Developer Notes

API Changes

• There were no API updates in this release

Permission Updates

• There were no permission updates in this release