ECP Role Alerts
- Mahnoor Khan (Deactivated)
- Greg Walsh
Summary
Role alerts allow you to display messages to ECP users depending on their role (for example customers). These messages can be displayed for various reasons, for instance: overdue payment, network maintenance is occurring/upcoming, a promotion is available, etc.
Role Alerts can be found under the Site Admin menu as shown in the image below (Note: you will not see the Site Admin menu if your user does not have the proper privileges in the ECP portal).
Alert Message Sample
Below is an example of a role alert that has been setup and the alert message it generates (shown in pink).
The alert message will appear on the role alerts page as well as the account home page (so the user will see it when they login or navigate back to the home page).
Creating or Editing Role Alert Messages
First load the Role Alerts page (Site Admin / Role Alerts)
Next you can either click the Create New link to create a new message or the Edit button to modify an existing message
The role alert defined above will cause a message to appear for all customers logging in to the customer portal on/after midnight on July 3rd 2014 (as the Role is set to “Customer” in this example and the start date is set as 7/3/2014 12:00:00 AM). The message would appear to the customer as shown below.