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This article outlines the configuration options when using Realex as your Credit Card Processor in EngageIP Billing.

Info

Note: The Realex Payment gateway is currently not integrated with the standard EngageIP Ibiz integration (Ibiz supports 30+ different processors but does not support Realex).

Card Processor Configuration

Info

Note: For Mastercards to work, the Card type (in CardTypeType table) needs to be 'MC', not 'Mastercard'. The common error shown for this is: Transaction not submitted: Invalid credit card type specified.

Configuration ProcessSteps:

  1. Ensure you have the dll called 'RealAuth.dll' in the [glossary_exclude]adminportal[/glossary_exclude]/Adminportal/bin folder and other [glossary_exclude] service [/glossary_exclude] folders (cardprocessor.dll has the logic included beyond this dll for realex)

  2. Load the Setup Tab and click on Card Processors

  3. Click Add

    1. Enter a Name for this processor (enter anything you want, this is just an identifier)

    2. In the Card Gateway list select  'RealexPayment'

    3. Enter your Merchant Login = MerchantID

    4. Enter the Merchant Password = Rebate password

    5. Enter the Attribute = Realex Merchant [glossary_exclude] Account[/glossary_exclude]

    6. Enter the Configuration = Realex secret

      • Note: as of EngageIP 8.5.19.0 the ability to change the currency (default EUR) has been added. Simply add the currency you wish to use in the Configuration line (e.g. Currency=USD,MerchantSecret=secret)

  4. Click Save

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