Realex Credit Card Processor Configuration

Summary

This article outlines the configuration options when using Realex as your Credit Card Processor in EngageIP Billing.

Note: The Realex Payment gateway is currently not integrated with the standard EngageIP Ibiz integration (Ibiz supports 30+ different processors but does not support Realex)

Card Processor Configuration

Note: For Mastercards to work, the Card type (in CardTypeType table) needs to be 'MC', not 'Mastercard'. The common error shown for this is: Transaction not submitted: Invalid credit card type specified

Configuration Process:

1. Ensure you have the dll called 'RealAuth.dll' in the [glossary_exclude]adminportal[/glossary_exclude]/bin folder and other [glossary_exclude]service[/glossary_exclude] folders (cardprocessor.dll has the logic included beyond this dll for realex)

2. Load the Setup Tab and click on Card Processors

3. Click Add

   

   1. Enter a Name for this processor (enter anything you want, this is just an identifier)

   2. In the Card Gateway list select  'RealexPayment'

   3. Enter your Merchant Login = MerchantID

   4. Enter the Merchant Password = Rebate password

   5. Enter the Attribute = Realex Merchant [glossary_exclude]Account[/glossary_exclude]

   6. Enter the Configuration = Realex secret

      • Note: as of EngageIP 8.5.19.0 the ability to change the currency (default EUR) has been added. Simply add the currency you wish to use in the Configuration line (e.g. Currency=USD,MerchantSecret=secret)

4. Click Save

Testing the Configuration

To test, attempt to process a credit card, then review the following reports for errors:

• Payment Decline

• EngageIP Event Log