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Clicking Support -> New Support Request on the top navigation bar will allow you to create a new ticket.
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Previous Tickets
Clicking Support->Previous Tickets on the top navigation bar will allow you review tickets that have been closed.
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Home Page Changes
With this plugin enabled the ECP home page will display a ticket block on the left sidebar providing an overview of currently how many tickets are open for the account i question and what ticket was most recently opened.
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