EngageIP System Administration

EngageIP System Requirements

• System Requirements – Test and Production Server Configurations

• Software Configuration for EngageIP Billing – SQL and Web Servers

EngageIP Installation and Upgrades

• Migrating to EngageIP Billing from another Billing Application

• Release Confirmation Before Go Live on Production – Upgrade Checklist / Signoff

• MSSQL – IP Changes/Database Migration

• Extending Browser Session Time-Outs For EngageIP

EngageIP Security and Maintenance

• Maintenance / Performance Best Practices for EngageIP Billing

• Security Best Practices for EngageIP Billing

• Billing Server Security Updates and Patching Best Practice

• Securely Managing Employee Turn Over

• Managing and Updating IP Addresses in EngageIP or SQL Server

• PCI Compliance

EngageIP Recovery

• Disaster Recovery Guidelines and Information