Rerating Usage

Summary

This article covers how to rerate usage (calls, sms, data, etc.). Rerating allows new rates, rate plans or similar changes to take effect for a previous period where records were rated but not billed (i.e. rerating only applies to unbilled UDRs).

Rerating Process

1. Under the admin owner account click on Rating

2. Click on the name of the UDR Feed that relates to the usage you wish to rerate

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3. To the right of the UDRS heading click on View

4. On the View Parameters form that loads enter the users you wish to rerate, the corresponding time period and any other filters needed

5. Click Update on the View Parameters form when finished

6. Records should be listed in the UDRS section after updating the form, click the Rerate button and "OK" when prompted for confirmation
   Note: The system will rerate all unbilled usage for the parent user of this user

   • Ensure the calls to be rated have had the associated invoices voided otherwise they will NOT rerate

Determining if Rerating is Occurring

1. Under the admin owner account click on Reports

2. Under the Owner Reports heading click on Event Log

3. You will see Rerating events (Note: logging may be delayed if the rating engine is performing other rating jobs)

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Troubleshooting

No 'Rerating' Events in the Event Log

If  Processing Exceptions are not present in the log ensure the BossRatingService is running:

1. Click on Configuration on the tools links in the upper right of the AdminPortal interface

2. Under the System Check heading check to see if the BossRatingService is active

3. If it is not, enable the service in Windows (it should appear as 'EngageIP Rating Service' or 'EngageIPRatingService' in Services)

4. Attempt to process UDR Exceptions again and check the Event Log

If the EngageIP Rating Service is running, check if the Rating job is pending (it may be delayed until other jobs are completed).  Job information over the past 24 hours is provided on the left hand sidebar