Invoices can be voided from the Account Invoices Screen in LogiSense Billing. Voiding an invoice may be required for various reasons, for instance the invoice amount is incorrect due to customer requested account changes. This document will detail what voiding an invoice does within the application and when it is appropriate to void an invoice.
What Happens When an Invoice is Voided
Note: only the latest invoice on an account can be voided.
Voiding an invoice will cause the system to do the following:
Create reversed transactions for items on the invoice
Detach all disbursements applied to the invoice
Rollback account-package next bill dates and last billed dates
Create a new invoice with reversed charges on it
Update the account balance
Voiding an invoice will not reverse payments.
When to Void an Invoice
<<detail when to void>>
<<detail when not to void and then reference ‘Alternatives’ section below>>
Alternatives to Voiding an Invoice
<<describe alternatives to voiding and when to use them>>
Restrictions on Voiding an Invoice
<<detail when the system will not permit an invoice to be voided>>