Event Log Report

Summary

The Event Log report provides a great deal of information on account activity such as payments, authentication, status changes, etc. making this report particularly useful for technical support staff. From the Reports page the Event Log can be accessed to show information on a particular account/user (using the Event Log link under the 'Account Reports' heading) or the log can show events related to all users under an owner (using the Event Log link under the 'Owner Reports' heading).

Configuration

To configure how many days the Event log data is kept edit the 'Event Log Retention Period' setting (default value is 1 day)

1. In the AdminPortal click on the Configuration link in the upper right

2. Set the Event Log Retention Period to the number of days you wish to keep the log for (1 = 1 day back)

3. Click Save to commit the change

Viewing the Event Log

The steps below explain how to view the Event log in relation to a specific account (Account Report), to view Events related to all accounts under an owner (or filter down to multiple accounts) click on the Event Log link under Reports > Owner Reports.

1. Load the account you wish to view events for

2. Load the Reports page

3. Under the column Account Reports click on Event Log

4. Filter the report as needed or click through the page by page history of the account in question. For  more information on how to user reports and how to filter them, see Reports – Filtering and Sorting Techniques

Using the Event Log to Look up Payments

1. Find the first entry in the log

2. Note the words used in the result field

3. Click View

4. Enter a keyword such as 'payment' in the Result text-box (this will filter the event log to show only logs with 'payment' in the result field and which directly relate to the user account you're on)

5. Click Update

See Also

For information on other reports available in EngageIP see the Reports Listing and Descriptions article.