Summary
The UDR History report gives the user the ability to check all his rated calls at any point of time based on account level the user is on and permission the user has. Normally it is real time (some delays may occur due to the frequency of the raw UDR files delivery and the rating engine).
This article explains how to access and interpret the reports.
How to access the Report
Permissions Required
Note: In order to view the UDR History User Report and/or the UDR History Owner Report the role permissions UDRHistoryOwnerReport (List) and UDRHistoryUserReport (List) must be enabled for the user. See the Roles – Adding Roles, Setting Role Permissions and Importing How To guide for instructions on adding permissions.
Load the owner for which you want to see UDR details
Click the Reports tab
Two types of UDR History reports will be available:
Under the Account Reports heading you can view a report for the specific user
Under the Owner Reports heading you can view reports for the owner and all users underneath that owner
Click UDR History and then "View" to populate records for the UDR History Report
UDR History Report fields
Originating Identifier
Identifies where the usage was initiated from. This value could be a telephone number or IP address
Terminating Identifier
Identifies the called/contacted party/system
Date
Date of the start of the call as provided in the Raw CDR (same time zone as the raw CDR)
PeriodStart
The start of the usage period
PeriodEnd
The end of the usage period
Value
Duration of the call after rounding and bucketing in seconds (this is the value used to calculate amount)
Value actual
Duration of the call after rounding and without bucketing in seconds (this is the value used to calculate amount rated and cost)
User
Name of the user as setup in EngageIP to whom this call is related
Cost
If you have some UDR Rate Groups set as 'use for cost', they will be used to calculate the cost base on value actual. If no "use for cost" UDR Rate Groups exist this amount will default to $0
Amount Rated
Price of the call based on the duration (value actual). 'Use for cost' rate groups are not used when determining the value actual
Amount
Price of the call based on the duration "Value" and the not "use for cost rate groups; this is the price used for billing
UDR Rate Plan
The name of the rate plan used to rate this call
UDR Class
Call type based on the originating and terminating number and the call direction, this is mostly used by the rating engine to determine the rate to be used for the call
Imported Value
Duration of the call as calculated from the start and end dates (before rounding and bucketing in seconds)
UDR Custom Fields
Custom fields can be added to the UDR History Report. These fields can be referenced by going to the Setup tab -> Rating and Usage section -> UDR Custom Fields.
Examples of Custom Fields are listed below:
Call Direction
Inbound vs. Outbound
Classification
Type of call using the words requested by the customer (based on UDRclass)
AuthorizationCode
Telecom AuthorizationCode
City/State/Country
Determined by the rating engine based on the originating/terminating number
GroupName/GroupNumber
Group details as provides in the Raw UDR
ImportFile
The name of the raw UDR File where this records was found
RowNumber
The number of the raw for this record in the raw UDR File
ConfBridge
The conference Bridge number as provided in the UDR