Page Comparison

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This Page Extension allows you to add default text (such as a set of technical support common questions) to the comment field when adding tickets. You can also create another page extension to enter text when editing a ticket as well by setting the Page field to Ticket/Edit

1. Click on the on Setup tab

2. Click Page Extensions

3. Click the Add button

4. Enter the following information:
   Name - Ticket Add Default Comments
   Page - Ticket/Add
   Script - (see below)

   Code Block
   language js
   var item = document.getElementById('Comment');if (item.value == "") { item.value = "1) What is your mother's maiden name? \n2) Describe the issue:"; };

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Insert a Date into a Date Field

1. Click on the on Setup tab

2. Click Page Extensions

3. Click the Add button

4. Enter the following information:
   Name - Insert Date Into Date Field
   Page - user/add
   Script - (see below)

   Code Block
   language js
   for(var billi=0;billi<=50;billi++) { var nextbill = "Package"+billi+"^Date";    var postdate = "Package"+billi+"^Posting Date";    if(document.getElementById(nextbill)) { var NextBillDate = document.getElementById(nextbill);        var d = new Date ( NextBillDate.value );         var newdate =  d.getMonth()+1 + "/" + d.getDate() + "/" + d.getFullYear() + " 12:00:00 am";         NextBillDate.value= newdate;     if(document.getElementById(postdate)) {         var NextPostBillDate = document.getElementById(postdate);         var pd = new Date ( NextPostBillDate.value );         var newpostdate =  pd.getMonth()+1 + "/" + pd.getDate() + "/" + pd.getFullYear() + " 12:00:00 am";         NextPostBillDate.value= newpostdate;     } } }

5. Click the Save button

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1. Click on the Setup tab

2. Click Page Extensions

3. Click the Add button

4. Enter the following information:
   Name - Set 'Make Payment' Zero By Default
   Page - onlinepayment/index
   Script - see below, same for both the add and edit screens

   Code Block
   language js
   var theAmount = document.getElementById('Amount'); theAmount.setAttribute('value', '');

5. Click Save