Inserting Values Into Fields Using Page Extensions

The following article outlines how to use page extension to insert values into various fields in the EngageIP AdminPortal

Adding Text to Ticket Comments

This Page Extension allows you to add default text (such as a set of technical support common questions) to the comment field when adding tickets. You can also create another page extension to enter text when editing a ticket as well by setting the Page field to Ticket/Edit

1. Click on Setup

2. Click Page Extensions

3. Click the Add button

4. Enter the following information:
   Name - Ticket Add Default Comments
   Page - Ticket/Add
   Script - (see below)

   var item = document.getElementById('Comment');if (item.value == "") { item.value = "1) What is your mother's maiden name? \n2) Describe the issue:"; };

Options

• To put text on a new line, add the \n as shown between #1 and #2 in the example script

• Use this script on both 'ticket add' and 'ticket edit' screens with different questions to streamline your support processes

• This same script can be used for other fields on tickets or on other pages, simply by interrogating the page source to look for the field names

Insert a Date into a Date Field

1. Click on Setup

2. Click Page Extensions

3. Click the Add button

4. Enter the following information:
   Name - Insert Date Into Date Field
   Page - user/add
   Script - (see below)

   for(var billi=0;billi<=50;billi++) { var nextbill = "Package"+billi+"^Date";    var postdate = "Package"+billi+"^Posting Date";    if(document.getElementById(nextbill)) { var NextBillDate = document.getElementById(nextbill);        var d = new Date ( NextBillDate.value );         var newdate =  d.getMonth()+1 + "/" + d.getDate() + "/" + d.getFullYear() + " 12:00:00 am";         NextBillDate.value= newdate;     if(document.getElementById(postdate)) {         var NextPostBillDate = document.getElementById(postdate);         var pd = new Date ( NextPostBillDate.value );         var newpostdate =  pd.getMonth()+1 + "/" + pd.getDate() + "/" + pd.getFullYear() + " 12:00:00 am";         NextPostBillDate.value= newpostdate;     } } }

5. Click the Save button

Setting the Default Balance Value on Make Payment to $0.00

The following Page Extension provides a way to set the amount text box on 'Make Payment' equal to zero. Currently it defaults to the user balance.

1. Click on the Setup tab

2. Click Page Extensions

3. Click the Add button

4. Enter the following information:
   Name - Set 'Make Payment' Zero By Default
   Page - onlinepayment/index
   Script - see below, same for both the add and edit screens

   var theAmount = document.getElementById('Amount'); theAmount.setAttribute('value', '');

5. Click Save