Page Comparison

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Polling for jobs occurs every 2 minutes (120 seconds). As of EngageIP 8.5.25.2 this setting is configurable.

• Sends emails during the day including ticket emails, bulk report emails, credit card expiry reminders, etc.

• Executes ticket functions (ticket escalations, updating tickets after pulling data from emails, etc.)

• Executes Event Manager tasks

• Applies price plan pricing (ApplyEffectivePricePlans job)

• Cancels expired prepaid user-packages (CancelExpiredPrepaidPackage job)

• Runs Concurrent Call Report requests (ExecuteConcurrentCallReport job)

• Evaluates the 'Change User Status' components on accounts and changes the account status if the change status date has been reached (ExecuteScheduledUserStatusChanges job)

• Evaluates the 'Change User Package Status' components on accounts and changes the user package status if the date has been reached (ExecuteUserPackageStatusChange job)

• Runs real-time 'Bill Account' billing in the background as per logged in users request

• Executes Resource Module functions (create reorders, expire resource holds)

• Performs logging and temp directory cleanup

• Generates and delivers Snapshot invoices (RunSnapshotInvoices)

• Renews contracts that have reached the renewal date (UserAttributeContractRenewals job)

• Creates UDRBillers and UDR Buckets for new periods (UDRBillerBulkInsert job)

• Generates reports for reports that have been scheduled

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As of EngageIP 8.5.25.2 you can set how often the Job queue is polled for queued jobs (default is 120 seconds). To configure the polling frequency:

1. Access the EngageIP [glossary_exclude] server [/glossary_exclude] directly/via remote access

2. Navigate to the EngageIP\Services directory

3. Create a file called JobService.exe.config

4. Edit the file and add the following content with your polling value (in seconds)

   Code Block
   <?xml version="1.0"?> <configuration> <appSettings> <add key="pollingDelayInSeconds" value="30"/> </appSettings> <startup><supportedRuntime version="v4.0" sku=".NETFramework,Version=v4.5"/></startup></configuration>

5. Save your changes

6. Restart the EngageIP Job [glossary_exclude] Service[/glossary_exclude]

General Service Troubleshooting

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1. Open a command prompt window

2. Surf to the services folder in EngageIP

3. Type the name of the [glossary_exclude] service [/glossary_exclude] and append the word standalone with two dashes. See image for example

Doing the above will run the [glossary_exclude] service [/glossary_exclude] but in the command window so you can see all the processes its executing and you can spot any errors that it may be encountering

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Unhandled Exception: HttpListenerException

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