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Click on the Reports tab
Under the Owner Reports heading click Concurrent Calls
Under the Scheduled Reports heading click the Add button to add a new scheduled concurrent call report
Complete the configuration including when the report should generate and how often it should generate a new report (once, weekly, etc). Fill out the filters on call records as needed. The start and end dates determine when and how long the report should be scheduled for
Name - enter a descriptive name for the report
Start Date - the date on which to start the analysis or the start date of the reporting period
End Date - the date on which to end the analysis or the end date of the reporting period
Generation Date - if no start or end date are specified above this is the date the report will be generated on. Defaults to the current date
Report Queue Schedule Type - the interval at which the run is to be run, (i.e. Daily, Monthly, Once, or Weekly). Regardless of which option is selected here the report will display the peak number of calls on an hourly basis
Owner - the owner to associate the report with (note the owners email address will be where notification emails are sent if Email Settings have been configured in the AdminPortal)
Account - the account from which call details will be collected from for the report
Calling Number - the calling number to filter the report by
Called Number - the called number to filter the report by
Value - duration of the call after rounding and bucketing in seconds (this is the value used to calculate Amount)
Value Actual - duration of the call after rounding and without bucketing in seconds (this is the value used to calculate Amount Rated & cost)
Cost - if you have some UDR Rate Groups set as use for cost, they will be used to calculate the cost base on Value actual. If no “use for cost” UDR Rate Groups this amount will default to $0
Amount - price of the call based on the duration “Value” and the not “use for cost rate groups; this is the price used for billing
Amount Rated - price of the call based on the duration “value Actual” and the not “use for cost” rate groups
UDR Rate Plan - the name of the rate plan used to rate this call
UDR Class - call type based on the originating and terminating number and the call direction, this is mostly used by the rating engine to determine the rate to be used for the call
The report will be generated in the background IF the start date is equal to or less then now. It may take 30 minutes to an hour depending on data size and system load. Ensure that the Event Manager service is running on the web / application server. The report starts to generate right away if generate date is less then NOW, however it may take some time to generate depending data filters and server performance
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A notification email will be sent when the report is generated if Email Settings have been configured in the AdminPortal.
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