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Scenarios and more detail here: Ticket Overview and Emailing Definitions - Email to Ticket Functionality
Bulk Emailing / Canned Emails
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For information on how to setup bulk emailing / canned emails see the Email Messages – Configuration and Bulk Emailing article.
Bill Run Delivery Emails
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Emails sent that return an error/bounce will have the error detailed in the 'Mail Queue' report. Emails will retry only once per hour to avoiding spamming SMTP servers with retries. If the Event Service is restarted emails will retry immediately, then return to the one hour retry schedule. EngageIP does not throttle outgoing emails so your SMTP server will need to be able to handle the number of emails / invoices that you're sending out per hour/per day. Outgoing email errors may occur due to the following reasons or more:
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