Summary
Service statuses are used to setup the service states you require, for instance 'Pre-Active', 'Active', 'Suspended' and so on. In this example we will create a service status type called “Suspended” using the “Non-Billable” status.
For additional details on the fields presented on this screen see the Service Status guide.
Prerequisites
Service statuses can be setup as needed, there are no prerequisite configuration steps.
Sample Configuration
Log into your Logisense Billing application
Click on the “Setup” menu then on the “Product Catalog” sub menu
Click on the “Service” button then “Service Status” in the top right of the page
Click the “+” button to add a new service status type
Enter “Suspended” for the name and “Non-Billable” as the status and then click the “Save” button
Result
You will now see your new “Suspended” service status type ready for use
When you go to create or edit a service you will be able to select “Suspended” as the “Default Account Service Status”
Next Steps
Service Transitions Configuration Process
Related Guides
<<documentation team task: link to API guide which covers the same config process>>
<<documentation team task: link to Data Import guide which covers the same config process>>