Summary
Service transitions define which statuses a service can transition to. For instance, a transition called 'Suspend' could be setup which enables the ability to switch from an active service status to a suspended service statusallow you to charge a fee when a service transitions from one status to another (e.g. pre-active to active). When configuring package frequencies you can setup one time transition charges based on the transitions you create, for instance applying installation fees, activation fees or re-activation fees as service statuses are changed.
In this example we are going to add a transition for the “Suspended” service status that was created in the Service Status Configuration Example. The transition we create will allow the a transition charge to be applied when a “Suspended”, “Non-Billable” status to transition to service transitions into an “Active”, “Billable” status.
If you want to look up additional details on the fields and options presented on the service transitions screen see the Service Transitions Screen screen help article.
Prerequisites
Service statuses needs to be configured before service transitions can be setup
Sample Configuration
Log into the LogiSense Billing application
Click on Setup, Product Catalog and then Service
Next click on the Service Transitions tab in the upper right
Click the
button to add a new service transition
Enter a Name to describe the transition and then set the From Status to Suspended and the To Status to Billable and click Save
Result
Setup / Product Catalog / Package / Packages / Edit Package Frequency / Add Transition
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In the image below a reactivation fee of $25.00 has been setup which will apply when Service 1 is Re-Activated (switched from a Suspended status back to a Billable status).
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Next Steps
After service types, statuses and transitions have been defined At this stage you can proceed to configure services. For an example configuration see the Service Configuration Example article
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