Page Comparison

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The Account Status Types panel on the left of this screen allows you to select existing status types to view and edit on the Edit Account Status Type panel to the right. Actions are also available in this panel which are shown as icons above the Filter text box. The available actions are described below.

Actions

Icon	Description
Image Modified	Deletes the account status type if not in use
Image Modified	Adds a new account status type

Edit Account Status Type Panel

The information in this panel reflects the currently selected account status type. From here you can change account status type details (fields will display a red left border if a value is required and purple text if the field is read-only and cannot be modifiednote: fields with a magenta left border are required).

Account Status Types Fields:

• Name: a unique name for the status (e.g. Active, Suspended, Canceled)

• Default: sets the status type as the default account status (automatically selected option) when creating a new account. Only one status type can be set as Default

• Status: the base system status, detailed below:

  • Billable: permits recurring service charges to be applied to the account while the account is in the status. A An account-service in a particular account-package on the account can have its own status set to a non-billable state if you need to prevent recurring billing for particular services but not the entire account. Or the account-package can be set to non-billable to prevent all account-services in the package from being billed

  • Canceled: canceled is a non-billable status that is permanent. Accounts set to a canceled status cannot transition back to any other status (e.g. back to an active status)

  • Non-Billable: prevents recurring service charges from being applied to the account while the account is in the status. All other charges are still applicable, such as one-time charges and transition chargesthis setting is not currently supported for accounts. Setting an account to a non-billable will not currently prevent billing of the account. If you wish to prevent an account from being billed for a period of time you can switch the account to use another bill group (e.g. setup a ‘do not bill’ bill group and configure the account to use it), or simply access the current bill group the account is under, click on the Accounts tab and then click on the ‘Exclude’ checkbox next to the account name. When the account is ready to be billed again simply uncheck the ‘Exclude’ checkbox and when the bill run is executed all unbilled charges for the account will be caught up to the end date specified on the bill run

• Prevent Changes: prevents account settings from being altered when an account is the status. The only setting that can be altered while an account is in an unchangeable status is the 'Account Status' setting on the account

References tab

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Adding Account Status Types

1. Under the Account Status Types heading on the left click the  icon

2. Under the Add Account Status Type heading on the right specify the account status type details

3. Click Save

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Editing Account Status Types

1. Under the Account Status Types heading on the left click the status type you wish to edit

2. Under the Edit Account Status Type heading on the right modify the status type details

3. Click Save when you have finished making changes

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Deleting Account Status Types

1. Under the Account Status Types heading on the left select the account status type you wish to delete

2. Under the same Account Status Types heading click the  icon

3. On the confirmation dialog that appears select Yes