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Invoices can be voided from the Account Invoices Screen in LogiSense Billing. Voiding an invoice may be required for various reasons, for instance the invoice amount is incorrect due to customer requested account changes. This this document will detail what voiding an invoice does within the application and when it is appropriate to void an invoice.

What Happens When an Invoice is Voided

Voiding an invoice will cause the system to do the following:

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Rather than voiding an Invoice, most problems can be dealt with by issuing credits, reversals into the next invoice period or generating a credit note. In cases where some charges are overstated or understated, the difference can be applied forward into the next period by adding a manual charge or credit, or by doing a full or partial reversal on the incorrect charges on the current invoice.

Restrictions on Voiding an Invoice

Only the most recent invoice can be voided currently. This includes invoices created by a Sales Order.