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Summary
This article provides information on the EngageIP Windows Services that EngageIP installs and how to troubleshoot issues with these Services.
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Collector for BroadWorks or Sansay softswitches
Runs in parallel with the rating [glossary_exclude] service[/glossary_exclude]
Observes defined fraud criteria (e.g. long distance calls)
Sends fraud report results via email (if this option is configured)
For more information see the Fraud Reporting Overview article
EngageIP Job Service
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Job Polling Frequency
As of EngageIP 8.5.25.2 you can set how often the Job queue is polled for queued jobs (default is 120 seconds). To configure the polling frequency:
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