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Summary
Actions are scripts that are triggered by back-end events associated with the provisioning of servers and/or transfer of data. The automation of these events, typically known as workflow, is useful for clients who want to automate a range of functions within the system.
The content below outlines the possible configuration of actions, depending on the internal business processes and requirements for your organization, these guidelines may or may not apply.
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Warning: API methods are not to be used in Actions as Action scripts directly reference internal objects. Please ask LogiSense for assistance if required here. |
Overview
Each organization's structure and requirements for actions is unique. Because actions are prompted by specific events, organizations can use actions to automate both provisioning and data-related functions. Therefore, thinking what is possible from a business-process related perspective will provide technically-savvy organizations the ability to apply a range of technical solutions to business scenarios via actions.
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Payment Terms
Provisioning of Servers
Workflows
Viewing Actions
Click the Click Setup tab
Select Actions
A list of actions that are in the system will be listed here
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Adding a Profile Question to an Action
Load the Setup tab page
Select Actions
Click on the Name of an existing Action in the table to edit it
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5. Select Profile Question and populate the question details (see the article Profile Questions – Configuring if you are unfamiliar with setting up Profile Questions)
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The Action profile questions will prompt for an answer when you invoke the action, for example when you add a Payment Term or Payment Retry Term with an action of 'Charge Late Fee'.
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The workflow system allows for the creation of complex sequences of actions. For more information see the article: EngageIP Billing Workflow Engine Overviewthe articles under the Actions and Workflows section.