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Summary
This article provides information on the EngageIP Windows Services that EngageIP installs and how to troubleshoot issues with these Services.
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Collector for BroadWorks or Sansay softswitches
Runs in parallel with the rating [glossary_exclude] service[/glossary_exclude]
Observes defined fraud criteria (e.g. long distance calls)
Sends fraud report results via email (if this option is configured)
For more information see the Fraud Reporting Overview article
EngageIP Job Service
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Job Polling Frequency
As of EngageIP 8.5.25.2 you can set how often the Job queue is polled for queued jobs (default is 120 seconds). To configure the polling frequency:
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To confirm, login to SQL using the EngageIP user and password for SQL, then paste this into a new query window:
Code Block USE master;SELECT counter_name ,cntr_value,CAST((cntr_value/1024.0) AS NUMERIC(8,2)) AS Gb FROM dbo.sysperfinfo WITH (nolock) WHERE counter_name LIKE '%server_memory%';
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Run the following select to confirm that services heartbeat dates are being updated in the engageipservice table. This indicates the service is actively communicating with and updating the database:
Code Block SELECT * FROM engageipservice
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Reboot the webserver to confirm whether the UI is able to start reflecting the service status.
This should return values, otherwise it will return the actual error for you, in this case its a permissions based issue.
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