Summary
Service transitions define which statuses a service can transition to. allow you to charge a fee when a service transitions from one status to another (e.g. pre-active to active). When configuring package frequencies you can setup transition charges based on the transitions you create, for instance applying installation fees, activation fees or re-activation fees as service statuses are changed.
In this example we are going to add a transition for the “Suspended” service status we that was created in the Service Status Configuration Example. The transition we create will allow the a transition charge to be applied when a “Suspended”, “Non-Billable” status to transition to “Billable”.For service transitions into an “Active”, “Billable” status.
If you want to look up additional details on the fields and options presented on this the service transitions screen see the Service Transitions guideScreen screen help article.
Prerequisites
Service Status Configuration Examplestatuses needs to be completed configured before service transitions can be setup.
Sample Configuration
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Log into your Logisense the LogiSense Billing application
Click on the “Setup” menu then on the “Product Catalog” sub menu
Click on the “Service” button then “Service Transitions” tab at the top
Click the “+” Setup, Product Catalog and then Service
Next click on the Service Transitions tab in the upper right
Click the
button to add a new service transition
Result
Enter a Name to describe the transition and then set the From Status to Suspended and the To Status to Billable and click Save
Result
Setup / Product Catalog / Package / Packages / Edit Package Frequency / Add Transition
A transition can now be setup on a package frequency under a package. When the service configured on the transition transitions (e.g. can be added to other screens)>>
Next Steps
<<documentation team task: link to next configuration article>>
Related Guides
<<documentation team task: link to API guide which covers the same config process>>
<<documentation team task: link to Data Import guide which covers the same config process>>the service is changed from ‘Suspended’ status to ‘Billable’ status) the charge amount set on the transition will be applied.
In the image below a reactivation fee of $25.00 has been setup which will apply when Service 1 is Re-Activated (switched from a Suspended status back to a Billable status).
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Next Steps
At this stage you can proceed to configure services. For an example configuration see the Service Configuration Example article