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Summary

This article explains how to process UDR Exceptions after resolving the problems that caused UDR Exceptions to be generated.  If the issue that caused UDR Exceptions to be created has not been resolved, reference the article Handling Usage Exceptions prior to following the steps in this guide.

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Processing UDR Exceptions

1. Load the Admin owner account

2. Click on Rating

3. Click on the name of the UDR Feed you wish to process

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4. Under the UDR Exceptions heading click View to select the filters you need for the UDR Exceptions report

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5. Once the View Parameters are set, click the Update button and the UDR Exceptions will be listed

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6. Address the UDR Exception (Note: see the Article Handling UDRExceptions for instructions on dealing with Exceptions)

7. To select exceptions:

   1. Select the Exceptions you wish to process by checking the checkbox in the select column

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1. 2. If you want to process ALL exceptions, not just a page at a time, just click 'process' without
      selecting any of them and it will process all in the complete table, not just those shown in the list
      of 20 or so

2. Press the Process button beneath the list of UDR Exceptions to being processing

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Determining if Processing is Occurring

1. Under the admin owner account click on Reports

2. Under the Owner Reports heading click on Event Log

3. Look for 'Rating' events listed as "Processing Exceptions" in the Result column within the Event Log table.  The name of the feed that you selected and processed will also be indicated in the Result column

4. You will know processing is finished when you see a 'Finished' Result, i.e. Finished Processing ( 32) Exceptions for feed xxxx

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To see the number of UDRs rated view the main rating page and check the UDR and UDR Exception Counts.

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If  Processing Exceptions are not present in the log ensure the BossRatingService is running

1. Click on Configuration on the tools links in the upper right of the AdminPortal interface

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2. Under the System Check heading check to see if the BossRatingService is active

3. If it is not, enable the service in Windows (it should appear as 'EngageIP Rating Service' or 'EngageIPRatingService' in Services)

4. Attempt to process UDR Exceptions again and check the Event Log