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Account Contracts are configured in Account / Profile / Contracts |
To remain competitive, service providers businesses recognize that when managing customer relationships, one size does not fit all. Each customer is different with different needs and growth trajectories. Service providers Businesses increasingly need to offer flexibility and customization when setting up contractual relationships on a per customer basis.
Multiple contracts can be set up on an account. Overlapping contracts are processed independently. For instance, if two contracts were set up on an account with Contract 1 imposing a commitment of 100 instances of SIM Subscription A and Contract 2 imposing a commitment of 100 instances of SIM Subscription A, the commitment logic would process contract Contract 1 and ensure the 100 SIM subscription commitment is met and then process contract Contract 2 independently and ensure the 100 SIM subscription commitment is met.
The net effect in this scenario is that a commitment volume of 100 SIMsubscription's is imposed for both contracts (not an additive commitment of 200). Associated with each contract are Terms, Commitments and Termination Rules.
Contract Terms and Renewals
Every contract has a term. A term specifies the length of the contract. Contract Terms can be specified in Days, Weeks, Months and Years. The start date of the contract is configurable and can be set to the present date or a future date.
Past dates are allowed as long as they are not set to a date prior to the last "invoiced" period. The end date is a read only field and is derived from the start date. The end date is calculated as "Start Date + Term". It is also possible to set up floating end dates to handle scenarios where the contract term is based on the last connected SIMactivated subscription.
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A contract can be set up with the following renewal options:
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