Page Comparison

About the Release Notes

For new major enhancements the release notes provide:

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Smaller changes to existing features are also described so that you can plan for the new release. Unlike a traditional release notes document that includes only a simple list of enhancements these release notes give you everything you need to get up and running with the new features and enhancements in the latest release. If you have any questions please don’t hesitate to contact your LogiSense support representative.

8.5.25.0 Release Notes

What's New?

• Account level contracts have been added which allow multiple packages on an account to be associated with a single contract. This feature includes support for automatic renewal of the contract, a threshold control which determines if cancelation charges are applicable and the ability to apply a minimum invoice charge. See the Contract Configuration and Usage article for more information

• Ticket Transitions have been added which allow you to setup tickets to flow through a process (for example a new service order procedure). Once configured you can simply use a Next button to transition a ticket to the next phase, automatically updating the ticket status and the group or individual user who is assigned to take action on the ticket. See the Ticket Transitions article for more information

• Added support to bill only usage (separate from package billing) to a particular parent account, sub account or owner. See the User Invoicer article for more information

• Added Inclusive taxing support in EZtax integrated systems. By adding the 'Inclusive Taxes' Component to a Service on the Setup tab you will set taxes to be calculated within the price of the specified Service. See the EZtax Avalara Billsoft Configuration article for more information

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• Modified the user-package upgrade process so that profile questions of type password are not shown in plain text on the user-package upgrade page

• Fixed an issue with user-package upgrades where previously canceled optional services were being added to the upgraded user-package [ticket:96092]

• Fixed an issue where child profile questions set as hidden were displaying profile answers on accounts

• Fixed an issue with profile questions being flagged as mandatory on child accounts when they are not mandatory fields at the parent account level

• Fixed an issue with the EngageIP Texas Tax integration where taxes were not being calculated during user-package cancellation [ticket:96623]

• Added the EngageIP Option 'DonotReturnEquipmentOnCancelOverride' which if enabled will override removing equipment and sending it to RMA on package cancellation

• Fixed an issue where child profile questions with default values were inheriting profile answers from the parent account and not being displayed on the child account

• Added the ability to configure the polling frequency for Jobs in the Job Queue. For configuration instructions see the EngageIP Windows Services KB article

Developer Notes

API Changes

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