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Summary
The UDR History report gives the user the ability to check all his rated calls at any point of time based on account level the user is on and permission the user has. Normally it is real time (some delays may occur due to the frequency of the raw UDR files delivery and the rating engine).
This article explains how to access and interpret the reports.
How to access the Report
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Permissions Required |
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: In order to view the UDR History User Report and/or the UDR History Owner Report the role permissions UDRHistoryOwnerReport (List) and UDRHistoryUserReport (List) must be enabled for the user. See the Roles – Adding Roles, Setting Role Permissions and Importing How To guide for instructions on adding permissions. |
Load the owner for which you want to see UDR details
Click the Reports tab
Two types of UDR History reports will be available:
Under the Account Reports heading you can view a report for the specific user
Under the Owner Reports heading you can view reports for the owner and all users underneath that owner
Click UDR History and then "View" to populate records for the UDR History Report
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Custom fields can be added to the UDR History Report. These fields can be referenced by going to the Setup tab -> / Rating and Usage section -> / UDR Custom Fields.
Examples of Custom Fields are listed below:
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