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Package frequencies allow you to configure packages with as many billing frequencies as you require (monthly, quarterly, annually, etc.). Package frequencies are where recurring, transition, one time, discount and tiered prices are set on services configured on the package. Usage bucket allotments are also configured at the package frequency level for buckets attached to services in the package. Package frequencies use inherit package settings to allow you to quickly create multiple billing frequencies for the package with differing prices (e.g. a monthly recurring service can charge a different amount than the same service setup on an annual package frequency).

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The Packages panel on the left of this screen allows you to select package frequencies to view and edit on the Edit Package Frequency panel to the right. Actions are also available in this panel which are shown as icons above the Filter text box. The available actions are described below.

Actions

Icon	Description
Image Modified	Deletes the selected package frequency (if not in use)
Image Modified	Adds a new

package (disabled when a

package frequency

is selected)

Edit Package Frequency Panel

The information in this panel reflects the currently selected Package frequency. From here you can modify package frequency details (fields will display a red left border if a value is required and purple text if the field is read-only and cannot be modifiednote: fields with a magenta left border are required).

Package Frequency Fields and Options:

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This tab is where you setup charges for the services configured on the package. You can charge different recurring prices based on the service status (e.g. charge one price when the service is in a pre-active status and another when the service is active).

As of version 10.5.0 Price Books can be configured on this tab and the Transitions tab. Price Books allow package pricing to be configured per country or grouped across multiple countries (for instance, a price book for Germany, another for Spain, another for Europe). From this tab you can configure rate plans on package frequencies per service, for each price book. A Discounts can also be configured for recurring services in each price book. For instance, you can setup a discount that provides free service for a number of months followed by discounted pricing for a period of time before the service reverts back to standard catalog pricing.

Rate plans per service can be configured from this tab, for each price book. A rate plan configured at the service level will override higher level rate plans (for instance, a rate plan configured on the package frequency).

You can also configure general ledger code codes and service tax category setting overrides for each service under each price book. These settings will override any gl GL code or tax category settings configured on the service in the product catalog.

For steps on how to setup recurring charges see the Configuring Recurring Charges guide below in this article.

For an example configuration on setting up recurring charges see the Package with Recurring and One Time Charges Configuration Example.

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Configuring Non-Tiered Pricing

1. Under the PackagesEdit Package Frequency heading on the left select the package frequency you wish to configure or click the button next to the package name to create a new package frequencyUnder the Edit Package Frequency heading click on the Recurring tab click on the Recurring tab and the recurring services configured on the package will be listed. Note: If this tab is not present it means you did not add a recurring service to the /wiki/spaces/V10/pages/588447960

2. If you wish to setup pricing for more than just the standard price book click on the Price Book field and select Add New Price Book +. Select the price book you wish to configure pricing for and click Add

   • you can now use the Price Book drop down field to switch between the price books to configure service pricing/bucket settings/service settings for each price book region

   • the standard price book pricing will be noted in the amount fields (e.g. $50 standard)

3. The recurring price per service status will be displayed for the current currency selected. Click the checkbox next to the currency abbreviation to enable each currency that you wish to sell the selected package frequency in. To switch currencies, click on the currency abbreviation (e.g. ‘USD’) to select that currency so that pricing can be defined for it

4. For usage based services with buckets you will see a bucket an icon to the right of the amount field(s). Click this icon to edit the usage bucket details. Select the Usage Bucket in the drop down field and then proceed to:

   1. override the flat charge for the tier(s) if desired

   2. override threshold values for the tier(s) if desired

   3. override the configured unit for the tier(s) if desired

5. To configure additional service settings, click on the Edit Service Details icon to the right of the amount field(s). A modal will appear allowing you to override/specify service settings:

   1. a General Ledger value entered here will override the GL Code set on the service

   2. a Service Tax Category value entered here will override the Service Tax Category set on the service

   3. a Rate Plan set here will define the rate plan for the a usage based service to use (ignoring higher level rate plans such as a rate plan configured on the price frequency)

6. For each enabled currency each price book populate:

   1. the state based pricing desired in the Amount fields. If the amount is left empty for a particular status then no recurring charges will apply for the service while it is in that particular status (note: usage and other configured charges will still apply)

   2. any usage bucket charges, thresholds and units changes you desire (again this is per enabled currency on each price book)

   3. service rate plans and overrides

7. Click Save when you want to commit the changes made on the Recurring tab

Configuring Tiered Pricing

1. Under the Packages heading on the left select the package frequency you wish to configure or click the button next to the package name to create a new package frequency

2. Under the Edit Package Frequency heading on the right locate the Recurring tab and the services configured on the package will be listed

3. If you wish to setup pricing for more than just the standard price book click on the Price Book field and select Add New Price Book +. Select the price book you wish to configure pricing for and click Add

   • you can now use the Price Book drop down field to switch between the price books to configure service pricing for each price book region

   • the standard price book pricing will be noted in the amount fields (e.g. $50 standard)

4. The recurring price per service status will be displayed for the current currency selected. Click the checkbox next to the currency abbreviation to enable each currency that you wish to sell the selected package frequency in. To switch currencies, click on the currency abbreviation (e.g. ‘USD’) to select that currency so that pricing can be defined for it

5. For usage based services with buckets you will see a bucket icon to the right of the amount field(s). Click this icon to edit the usage bucket details. Select the Usage Bucket in the drop down field and then proceed to:

   1. override the flat charge for the tier(s) if desired

   2. override threshold values for the tier(s) if desired

   3. override the configured unit for the tier(s) if desired

6. To configure additional service settings click on the Edit Service Details icon to the right of the amount field(s). A modal will appear allowing you to override/specify service settings:

   1. a General Ledger value entered here will override the GL Code set on the service

   2. a Service Tax Category value entered here will override the Service Tax Category set on the service

   3. a Rate Plan set here will define the rate plan for the usage based service to use (ignoring higher level rate plans such as a rate plan configured on the price frequency)the Tax Inclusive setting here will override the Tax Inclusive setting set on the service

7. If you wish to configure service specific discounts select the icon and the edit discounts screen will load

   1. populate the discount Type. Select ‘Discount’ if you wish to configure a custom discount on the service. Select ‘Promo Code’ if you have promo codes configured and you wish to use the discount configuration setup on an existing promo code

   2. populate the discount Name

   3. optionally, specify a GL Code

   4. set the discount to Active to make it apply when the service gets added to an account

   5. specify the Start Date and End Date to define when the discount is applicable (note: the End Date is optional, discounts can be left open-ended)

   6. set the Prorate option if you wish the discount to be prorated for partial periods or leave it unchecked to apply the full discount amount

   7. choose the service status that the discount applies to in the Select Service Status field

   8. select the Discount Type to specify if the discount is a ‘Fixed’ value (e.g. $10), ‘Percent’ (10% of the service charge) or ‘Price’ (override the service price with the amount you specify on the discount)

   9. populate the Period (e.g. ‘1 Month’ over which the service discount will apply)

   10. specify the discount Amount

   11. click the icon next to the amount if you want to add additional discounts to the service (multiple discounts can be stacked on top of each other. For instance, one service discount that sets the service price to $0 for the first 3 months and another discount that applies a 20% discount for the next 3 months)

   12. if you setup multiple discounts, use the and arrows to specify the order in which the service discounts will apply

   13. click Save to add the discount to the service

   14. Click the on the header next to the ‘Return to Frequency’ text to go back to the package frequency configuration

8. For each enabled currency and each price book configure each service:

   1. set the state based pricing desired in the Amount fields for each service. If the amount is left empty for a particular status then no recurring charges will apply for the service while it is in that particular status (note: usage and other configured charges will still apply)

   2. if desired, modify usage bucket charges, thresholds and units changes (again this is for each service, per enabled currency on each price book)

   3. if desired, modify service rate plans, and tax overrides per service

   4. if desired, specify service discounts per service

9. Click Save when you want to commit the changes made on the Recurring tab

Configuring Tiered Pricing

1. Under the Packages heading on the left select the package frequency you wish to configure or click the button next to the package name to create a new package frequency

2. Under the Edit Package Frequency heading on the right locate the Recurring tab and the services configured on the package will be listed

3. If you wish to setup pricing for more than just the standard price book click on the Price Book field and select Add New Price Book +. Select the price book you wish to configure pricing for and click Add

   • you can now use the Price Book drop down field to switch between the price books to configure service pricing for each price book region

   • the standard price book pricing will be noted in the amount fields (e.g. $50 standard)

4. The recurring price per service status will be displayed for the current currency selected. Click the checkbox next to the currency abbreviation to enable each currency that you wish to sell the selected package frequency in. To switch currencies, click on the currency abbreviation (e.g. ‘USD’) to select that currency so that pricing can be defined for it

5. For usage based services with buckets you will see an icon to the right of the amount field(s). Click this icon to edit the usage bucket details. Select the Usage Bucket in the drop down field and then proceed to:

   1. override the flat charge for the tier(s) if desired

   2. override threshold values for the tier(s) if desired

   3. override the configured unit for the tier(s) if desired

6. To configure additional service settings, click on the icon to the right of the amount field(s). A modal will appear allowing you to override/specify service settings:

   1. a General Ledger value entered here will override the GL Code set on the service

   2. a Service Tax Category value entered here will override the Service Tax Category set on the service

   3. a Rate Plan set here will define the rate plan for the usage based service to use (ignoring higher level rate plans such as a rate plan configured on the price frequency)

   4. the Tax Inclusive setting here will override the Tax Inclusive setting set on the service

7. If you wish to configure service specific discounts select the icon and the edit discounts screen will load

   1. populate the discount Type. Select ‘Discount’ if you wish to configure a custom discount on the service. Select ‘Promo Code’ if you have promo codes configured and you wish to use the discount configuration setup on an existing promo code

   2. populate the discount Name

   3. optionally, specify a GL Code

   4. set the discount to Active to make it apply when the service gets added to an account

   5. specify the Start Date and End Date to define when the discount is applicable (note: the End Date is optional, discounts can be left open-ended)

   6. set the Prorate option if you wish the discount to be prorated for partial periods or leave it unchecked to apply the full discount amount

   7. choose the service status that the discount applies to in the Select Service Status field

   8. select the Discount Type to specify if the discount is a ‘Fixed’ value (e.g. $10), ‘Percent’ (10% of the service charge) or ‘Price’ (override the service price with the amount you specify on the discount)

   9. populate the Period (e.g. ‘1 Month’ over which the service discount will apply)

   10. specify the discount Amount

   11. click the icon next to the amount if you want to add additional discounts to the service (multiple discounts can be stacked on top of each other. For instance, one service discount that sets the service price to $0 for the first 3 months and another discount that applies a 20% discount for the next 3 months)

   12. if you setup multiple discounts, use the and arrows to specify the order in which the service discounts will apply

   13. click Save to add the discount to the service

   14. Click the button on the header next to the ‘Return to Frequency’ text to go back to the package frequency configuration

8. To configure bracketed tiered pricing across statuses:

   1. Select a Counting Rule by typing in the rule name

   2. The Counting Rule tab will appear. Review the tab to ensure you are counting the desired services/packages and desired statuses

   3. To configure recurring price tiers, click on the Recurring tab and to the right of the service name click the iconthen click on the Click for Pricing text

   4. On the right of the modal that appears specify the charges per status for the first tier

   5. Set an End value on the first tier to define its size and create the second tier

   6. Click on the second tier to set pricing for it per status

   7. Repeat the process to add as many tiers and prices as you require, leaving the final tier open ended

   8. Click Add to save the tiers and pricing

   9. If the package frequency contains non-recurring charges you can click on the One Time tab to configure tiers on one time charges

   10. Click on the icon next to Click for Pricing text to configure tiers for the one time charge you wish to configure tiering onservice

   11. Set an End value to define when the first tier ends

   12. Define the price for the one time service while in the 1st tier in the Amount field

   13. Click to select and highlight the 2nd tier. Specify the price for the tier

   14. Continue to add End values and pricing until all of the desired tiers and pricing per tier is defined

   15. Click Update when finished

9. To configure bracketed tiered pricing per status or progressive tiered pricing:

   1. Click on the icon next to the service status you wish to configure pricing on and the Edit Tiered Charges modal will load

   2. Set an End value to define when the first tier ends

   3. Define the price for the service while in the 1st tier in the Amount field

   4. Click to select and highlight the 2nd tier. Specify the price for the tier

   5. Continue to add End values and pricing until all of the desired tiers and pricing per tier is defined

   6. Click Update when finished

   7. If the package frequency contains non-recurring charges you can click on the One Time tab to configure tiers on one time charges

   8. Click on the icon next to the one time charge you wish to configure tiering on

   9. Set an End value to define when the first tier ends

   10. Define the price for the one time service while in the 1st tier in the Amount field

   11. Click to select and highlight the 2nd tier. Specify the price for the tier

   12. Continue to add End values and pricing until all of the desired tiers and pricing per tier is defined

   13. Click Update when finished

10. Repeat the tier configuration for each service status and each enabled currency on the package frequency that you wish to configure pricing on. Note: if you don’t desire all services/service statues to have tiered pricing simply configure a single tier on those service statuses to define a static price

11. Configure tiered pricing on non-recurring charges on the One Time tab if desired. Information on configuring one time charges can be found in the Configuring One Time Charges guide below

12. Click Save when you want to commit the changes made on the Recurring tab

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1. Under the Packages heading on the left select the package frequency you wish to configure or click the button next to the package name to create a new package frequency

2. Under the Edit Package Frequency heading on the right click on the Transition tab

3. If you wish to setup pricing for more than just the standard price book click on the Price Book field and select Add New Price Book +. Select the price book you wish to configure pricing for and click Add

   • you can now use the Price Book drop down field to switch between the price books to configure service pricing for each price book region

   • the standard price book pricing will be noted in the amount fields (e.g. $50 standard)

4. To the right select the currency you wish to configure transition charges for. Note: you are not required to add the fees to each currency enabled on the package frequency, if you wish to add transition fees for specific currencies only you may do so

5. To add a transition charge, click on the  icon displayed to the right of the Custom Fields tab

6. On the Add Transition modal that appears populate the following details:

   • Service: the service within the package that the transition charge applies to

   • Service Transition: the service transition that is taking place (e.g. ‘activation’ if the transition charge you are applying is for activating a service)

   • Charge Service: the service that the charge will be applied to (only services with a service type base type value of 'Fee' will appear in this list)

   • Amount: the transition charge amount. Depending on the charge service selected this value may or may not be taxed (i.e. you can select a charge service that is configured to be tax exempt if you don't want the transition fee to be taxed)

   • Penalty Charge: an optional charge that can be applied if the transition does not occur within a given grace period. The penalty is applied when the service specified has remained in its current state for longer than the time specified on the penalty charge. For example, if the penalty charge for a reactivation transition is set to a threshold of 1 Month, then the service specified on the transition charge cannot reside in its suspended state for more than one month or the penalty fee will apply when billing occurs

7. Click the Add button to add the transition charge

8. Configure additional transition charges for the same currency or other currencies on the package frequency if desired

9. Click Save and the transition charges configured will be added to the package frequency

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1. Under the Packages heading on the left select the package frequency you wish to configure or click the button next to the package name to create a new package frequency

2. Under the Edit Package Frequency heading on the right click on the One Time tab

3. If you wish to setup pricing for more than just the standard price book click on the Price Book field and select Add New Price Book +. Select the price book you wish to configure pricing for and click Add

   • you can now use the Price Book drop down field to switch between the price books to configure service pricing for each price book region

   • the standard price book pricing will be noted in the amount fields (e.g. $50 standard)

4. To the right enable the currencies you wish to configure one time charges for. Note: you are not required to add the fees to each currency enabled on the package frequency, if you wish to add one time fees for specific currencies only you may do so

5. Click in the Services field at the bottom of the tab to select the service you want to add a one time charge for and then click the +Add button. Note: only the services on the package which are configured as ‘non-recurring charge’ service types will appear in this list

6. The one-time service should now be listed on the tab. To access additional one-time service settings click on the Edit Service Details icon to the right of the amount field. A modal will appear allowing you to override service settings:

   1. a General Ledger value entered here will override the GL Code set on the one-time service

   2. a Service Tax Category value entered here will override the Service Tax Category set on the one-time service

   3. the Rate Plan field here is not relevant to one-time services and can be ignored

7. Next you can set a price for the one time charge. If you have setup tiering on the package frequency then you can click the icon to the right of the tier price to configure tiered pricing (for example, a one time installation fee charge of $100 for the first installation, then a $75 fee for each installation charge applied to the account after the first). For progressive tiered pricing the number of one time account-services is are calculated based on how many of that particular service is active are billed in the period across all account-packages, not merely how many of the one time charges are applied to the particular account-package where the tiered pricing has been setup)

8. Configure additional one time charges for the same currency or other currencies on the package frequency as well as on multiple price plans if desired

9. Click Save and the one time charges configured will be added to the package frequency

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