Info |
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Service Statuses are configured in Setup / Product Catalog / Service / Service Status |
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The Service Status panel on the left of this screen allows you to select existing statuses to view and edit on the Edit Service Status panel to the right. Actions are also available in this panel which are shown as icons above the Filter text box. The available actions are described below.
Actions
Icon | Description |
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Deletes the selected service status. Statuses that are in use cannot be deleted | |
Adds a new service status |
Edit Service Status Panel
The information in this panel reflects the currently selected status. From here you can change status details (fields will display a red left border if a value is required and purple text if the field is read-only and cannot be modifiednote: fields with a magenta left border are required).
Edit Service Status Fields and Options:
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