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Service Statuses are configured in Setup / Product Catalog / Service / Service Status |
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The Service Status panel on the left of this screen allows you to select existing statuses to view and edit on the Edit Service Status panel to the right. Actions are also available in this panel which are shown as icons above the Filter text box. The available actions are described below.
Actions
Icon | Description |
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 | Deletes the selected service status. Statuses that are in use cannot be deleted |
 | Adds a new service status |
Edit Service Status Panel
The information in this panel reflects the currently selected status. From here you can change status details (fields will display a red left border if a value is required and purple text if the field is read-only and cannot be modifiednote: fields with a magenta left border are required).
Edit Service Status Fields and Options:
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Guides
Adding a Service Status
Under the Service Status heading on the left click the
iconUnder the Add Service Status heading on the right specify the service status details
Click Save
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Editing a Service Status
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Note: the Status ‘Status’ field configured on an existing service status Service Status cannot be modified. |
Under the Service Status heading on the left click the service status you wish to edit
Under the Edit Service Status heading on the right modify the service status details
Click Save to save your changes
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Deleting a Service Status
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Note: Service statuses that are configured on other entities are in use and cannot be deleted. In order to delete a status that is in use, first determine which entities are configured with the status by checking the References tab and then edit those entities so that they no longer use the service status you wish to delete. |
Under the Service Status heading on the left select the service status you wish to delete
Under the Service Status heading on the left click the
iconOn the confirmation dialog that appears select Yes