Summary
<<briefly describe the configuration process outlined in this guide>>
<<for Service transitions allow you to charge a fee when a service transitions from one status to another (e.g. pre-active to active). When configuring package frequencies you can setup transition charges based on the transitions you create, for instance applying installation fees, activation fees or re-activation fees as service statuses are changed.
In this example we are going to add a transition for the “Suspended” service status that was created in the Service Status Example. The transition we create will allow a transition charge to be applied when a “Suspended”, “Non-Billable” service transitions into an “Active”, “Billable” status.
If you want to look up additional details on the fields and options presented on this the service transitions screen see the the [[ Service Transitions Screen screen help link]] guide>>article.
Prerequisites
<<configuration that must be done prior to following this process. E.g. ‘Services need to be configured’>>
Sample Configuration
step 1 to configure this entity
step 2
…
Result
<<demonstrate that the configuration setup above is now functional (e.g. can be added to other screens)>>
Next Steps
<<documentation team task: link to next configuration article>>
Related Guides
<<documentation team task: link to API guide which covers the same config process>>
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Service statuses needs to be configured before service transitions can be setup
Sample Configuration
Log into the LogiSense Billing application
Click on Setup, Product Catalog and then Service
Next click on the Service Transitions tab in the upper right
Click the
button to add a new service transition
Enter a Name to describe the transition and then set the From Status to Suspended and the To Status to Billable and click Save
Result
Setup / Product Catalog / Package / Packages / Edit Package Frequency / Add Transition
A transition can now be setup on a package frequency under a package. When the service configured on the transition transitions (e.g. the service is changed from ‘Suspended’ status to ‘Billable’ status) the charge amount set on the transition will be applied.
In the image below a reactivation fee of $25.00 has been setup which will apply when Service 1 is Re-Activated (switched from a Suspended status back to a Billable status).
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Next Steps
At this stage you can proceed to configure services. For an example configuration see the Service Configuration Example article