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In this example we are going to add a transition for the “Suspended” service status that was created in the Service Status Configuration Example. The transition we create will allow the a transition charge to be applied when a “Suspended”, “Non-Billable” status to transition to service transitions into an “Active”, “Billable” status.
If you want to look up additional details on the fields and options presented on the service transitions screen see the Service Transitions screen help article.
Prerequisites
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In the image below a reactivation fee of $25.00 has been setup which will apply when Service 1 is Re-Activated (switched from a Suspended status back to a Billable status).
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Next Steps
After service types, statuses and transitions have been defined At this stage you can proceed to configure services. For an example configuration see the Service Configuration Example article
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