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Log into the LogiSense Billing application
In the search box at the top of the page, set the Search Filter to Account and then enter the name of the account which contains an invoice. Select the account from the list and then click the arrow button to go to the account's Overview page
Under the Account menu click on the Billing menu option
If there are multiple invoices then select the invoice to be viewed / downloaded. To view the invoice in PDF format, please ensure invoice is in Rendered status. Click on the
button to download the invoice in PDF format
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Viewing Invoice Details
The invoice details provided on the left under the Invoices panel will provide summary details. These are shown and explained below.
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Log into the LogiSense Billing application
In the search area at the top of the page, set the Search Filter to Account and then enter the name of the account on which contains an invoice you wish to void. Select the account from the list and then click the arrow button to go to the account's Overview page
Click on the Billing menu option
If there are multiple invoices, then please note that only the latest invoice can be voided. To void the latest invoice, select it and click on the
action button
Click on Yes when it prompted for confirmation
After the invoice is voided, as per this example, you will see that the invoice status changes from the earlier Rendered state to a Voided state. Also another invoice will be generated in a Voiding status which contains the reversed transactions
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Voided and Voiding invoices will reference each other in the Detail field (as shown below)
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Note: the Transactions, Taxes and History tabs can be referred to get more details around the transactions that are part of the voided / voiding invoice.
The reversed transitions on the Voiding invoice will be issued as credits and can be viewed on the Credits screen.
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