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For additional details on the fields presented on the dunning rules screen see the Dunning Rules screen help article.

Prerequisites

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1. Log into the LogiSense Billing application

2. Click on the Setup menu, Finance and then Dunning Process

   

3. Click on the Dunning Rules tab in the upper right

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4. Under the Dunning Rules heading click the  button to add a dunning rule

   

5. Under the Add Dunning Rule heading give the dunning rule a Name (e.g. 'Consumer')

   

   1. Check the Active checkbox to enable the dunning rule

   2. Specify Minimum Overdue Amount as 1

6. Load the Levels tab and click the + Add to add a level to the dunning rule

   1. Enter the Event value as Post Due Date

   2. Enter Days as 1

   3. Enter the Action as Apply Late Fee (Fixed)

   4. Add the Fee of for each currency

   5. Select the penalty service (note: this list will only show services that are setup with a service type of ‘Fee’)

   6. Click on Add to add the level to the dunning rule

      

7. Click on Save to add the new dunning rule

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