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Package Statuses are configured in Setup / Product Catalog / Package / Package Status |
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The information in this panel reflects the currently selected status. From here you can change status details (fields will display a red left border if a value is required and purple text if the field is read-only and cannot be modified).
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Name: a friendly name that describes the package status. This is the value that users will see when changing an account's package status, e.g. Active, Suspended, Canceled
Prevent Changes: prevents account-package settings from being altered when an account-package is in a status configured with this option. The only setting that can be altered while an account-package is in an unchangeable status is the 'Status' field on the account-package. Account-packages that are in un-editable states may still be billable
Status: allows you to define the package status as a billable or non-billable status
Billable: If an account-package is in a billable state then recurring charges related to the account-services within the account-package will be applied as normal.
Non-Billable: An account-package set to a non-billable status will prevent recurring account-service charges from being applied. All other charges will still apply, such as one-time or transition charges that are configured on the package frequency
Canceled: this is a non-billable status that is configured by default on the 'Canceled' account package status and cannot be configured on any user defined account package status. Account-packages in a canceled status cannot transition back to any other status. E.g. you cannot change a canceled package back to an active status, 'Canceled' is a permanent state
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