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Dunning rules allow you to define the events which are triggered when account invoices become overdue. Available options include sending emails, applying fees and changing account statuses. Dunning rules execute during bill during bill runs, but only if the 'Run Dunning Process' setting is enabled on the bill run.
For a dunning rule to apply the rule must be active and configured on one or more AR Terms. AR Terms are selected when creating an account in order to specify the payment terms and dunning rules that apply to an account.
In this example a dunning rule will be created which will apply a late fee on the account when the invoice is overdue for more than one day and when the Minimum Overdue Amount is greater than '1'.
For additional details on the fields presented on this the dunning rules screen see the the Dunning Rules screen help article.
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To configure levels on dunning rules you must have at least one active service with a service type base active service with a service type base type of 'Fee' setup
To configure notification actions on levels you must have at least one email template setupone email template setup
Sample Configuration
Adding a
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Dunning rule
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In this example we will add a sample Dunning rule that is configured to apply late fee post the invoice due date. Post that we will show the dunning in effect by applying late payment charge post the invoice due date.
Log into the LogiSense Billing application
Click on the Setup menu, Finance and then Dunning Process
Under the Payment Terms heading the Dunning Rules heading click the
button to add a Dunning Rules.
dunning rule
Under the Add Dunning Rule heading give the Dunning Rule dunning rule a Name (e.g. 'Consumer'). In this example shown below, a dunning rule will be created to apply late fee on the account when the invoice is due for more than 1 days. This sample dunning rule actions will be triggered when the Minimum Overdue Amount: >1.
Check the Active checkbox to enable the dunning rule
Specify Minimum Overdue Amount as 1
Add dunning action under Load the Levels tab to apply late fees of 2 dollar/euro/gbp when the invoice is due for more than 1 day as shown in the image belowand click the + Add to add a level to the dunning rule
Enter the Event name value as “Post Post Due Date”Date
Enter Days as 1
Enter the action Action as Apply Late Fee (Fixed)
Add the late fees Fee of 2 against for each currency symbol
Select the penalty service (note: this list will only show services that are setup with a service type of ‘Fee’)
Click on Add to add the level to the dunning rule
Click on Save to add the new dunning rule
Result
Once the dunning rule is created
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it can be configured on Accounts Receivable Terms which apply to accounts.
Setup / Finance / Dunning Process / AR Terms
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Account / Settings / Billing
The AR Term will be configurable when creating accounts or modifying existing account settings (shown in the image below).
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Bill the account to generate an invoice. As shown in the picture below, the invoice is due for more than 1 day
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Running billing on an account configured with the 30AR term set above will generate a charge if the invoice has a balance greater than $1.00 and a overdue value greater than one day.
Bill Run Configured to ‘Run Dunning Process’
The bill run below is set to cover the date of the ‘dunning’ account's next billing period. The Run Dunning Process option is checked so that dunning rules attached to the AR term are executed. The bill run must include the account’s Bill Group under the Bill Run’s Bill Group tab to bill the account.
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When the bill run has completed the dunning rule action
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will be triggered and the late payment fee
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will appear as a transaction on the account
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Result
Late payment fee of $2 is is shown under the invoice. The Service associated to the late fee is the one which was selected as a penalty service under Dunning Level.(shown below).
Account / Billing / Transactions
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Next Steps
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Accounts receivable terms are required in order to setup accounts in the system. See the Accounts Receivable Configuration Example article for details on how to configure AR Terms