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Service transitions define which statuses a service “fee” can transition to. For instance, a transition called 'Suspend' could be setup which enables the ability to switch from an active service status to a suspended service status. When configuring package frequencies you can setup one time charges based on the transitions you create, for instance applying installation fees, activation fees or re-activation fees as service statuses are changed.

In this example we are going to add a transition for the “Suspended” service status we that was created in the Service Status Configuration Example. The transition we create will allow the “Suspended”, “Non-Billable” status to transition to an “Active”, “Billable” status while charging an activation fee.

For If you want to look up additional details on the fields and options presented on this the service transitions screen see the Service Transitions guide screen help article.

Prerequisites

Service Status Configuration Examplestatuses needs to be completed configured before service transitions can be setup.
Service transitions only apply to services that are of the “Fee” type so you need to have a fee set up.

Sample Configuration

Log into your Logisense the LogiSense Billing application
Click on the “Setup” menu then on the “Product Catalog” sub menu
Click on the “Service” button then “Service Transitions” tab at the top
Click the “+” button to add a new service transition
Enter a name then set the “From Status” to “Suspended” and the “To Status” to “Billable” and click Save