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Summary

Service statuses are used to setup the service states you require, for instance 'Pre-Active', 'Active', 'Suspended' and so on. In this example we will create a service status type called “Suspended” using the “Non-Billable” status.

For additional details on the fields presented on this screen see the Service Status guide.

Prerequisites

• Service statuses can be setup as needed, there are no prerequisite configuration steps.

Sample Configuration

1. Log into your Logisense Billing application

2. Click on the “Setup” menu then on the “Product Catalog” sub menu
   

   

3. Click on the “Service” button then “Service Status” in the top right of the page
   

   

   

4. Click the “+” button to add a new service status type
   

   

5. Enter “Suspended” for the name and “Non-Billable” as the status and then click the “Save” button
   

   

Result

1. You will now see your new “Suspended” service status type ready for use
   

   

2. When you go to create or edit a service you will be able to select “Suspended” as the “Default Account Service Status”
   

   

Next Steps

Service Transitions Configuration Process

Service Configuration Process

Related Guides

<<documentation team task: link to API guide which covers the same config process>>

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