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Account Packages are configured in Account / Profile / Packages. |
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The information in this panel reflects the currently selected account-package. From here you can change package details (fields will display a red left border if a value is required and purple text if the field is read-only and cannot be modified).
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The option to transfer one or more account-packages to another account is available in the bulk operations feature. See the 'Bulk Operations/Transferring/Canceling Multiple Account Packages' section below for details.
Bulk Operations/Transferring/Canceling Multiple Account Packages
Bulk operations permit you to cancel or transfer multiple account-packages at once. Transferred packages are canceled on the source account after they are moved to the target/destination account.
Transfer Requirements:
the source account-packages transferred to the new account do not need match the target/destination account-packages (e.g. Package A can be transferred to Package B). However, the number of usage based account-services in each package need to match
the currency of the source account-packages does not need to match the currency of the target account-packages. However, the currency of the target account-packages do need to match the currency set on the target account
the source account-package must be active and not scheduled to be canceled (i.e. the account-package cannot be in a canceled state nor can its effective cancel date be set)
Details that are Transferred:
usage identifiers setup on account-services are transferred to the specified target account-services
custom fields setup on account-packages and account-services are transferred to the target account's account-packages and account-services
usage based elements are not transferred to the target account-packages/account-services (e.g. usage buckets, rate plans, share plans)
Performing Bulk Operations:
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If needed, in the Account Packages panel use the Filter field to narrow down the list of account-packages to display only those that you wish to cancel or transfer
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In the Account Packages panel to the right of the packages heading click the icon
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On the Bulk Operations pop-up that appears select the operations to perform (Cancel or Transfer packages)
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Under the Records tab select the packages you wish to cancel/transfer
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Click >>Next
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If canceling account packages specify an Effective Cancel Date, for transfers specify an Effective Date for the transfer to occur on
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For transfer operations indicate the account the account-packages will transfer to under the Transfer To Account field
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For transfer operations indicate the target packages, frequencies and services you wish to transfer the selected account-packages to
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Click >>Next
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' guide for details.