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Voiding an invoice will not reverse payments.
When to Void an Invoice
<<detail when to void>>
<<detail when not to void and then reference ‘Alternatives’ section below>>If the Invoice has been delivered to the Account, it should only be voided if you need to fully retract the Invoice and issue a new Invoice in its place. This process should only be done in cases where there was a large discrepancy between what the Invoice contains and what it should contain, which cannot be corrected on a subsequent invoice. Cases like a usage file not processing, leading to usage missing from the invoice, or a bucket missing from an Account Package.
If the Invoice has not been delivered to the Account, it can be voided to unwind the Billing process that generated the invoice. This can be used to correct for subscription or cancellation charges not processing as expected, usage not processed successfully, or credits missing from the invoice.
Invoices should not be voided unless that Invoice’s charges need large corrections or additions.
Alternatives to Voiding an Invoice
<<describe alternatives to voiding and when to use them>>Rather than voiding an Invoice, most problems can be dealt with by issuing credits or reversals into the next invoice period. In cases where some charges are overstated or understated, the difference can be applied forward into the next period by adding a manual charge or credit, or by doing a full or partial reversal on the incorrect charges on the current invoice.
Restrictions on Voiding an Invoice
<<detail when the system will not permit an invoice to be voided>>Only the most recent invoice can be voided currently. This includes invoices created by a Sales Order.