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Account Contracts are configured in Account / Profile / Contracts |
To remain competitive, service providers recognize that when managing customer relationships, one size does not fit all. Each customer is different with different needs and growth trajectories. Service providers increasingly need to offer flexibility and customization when setting up contractual relationships on a per customer basis. Multiple contracts can be set up on an account. Overlapping contracts are processed independently. For instance, if two contracts were set up on an account with Contract 1 imposing a commitment of 100 instances of SIM A and Contract 2 imposing a commitment of 100 instances of SIM A, the commitment logic would process contract 1 and ensure the 100 SIM commitment is met and then process contract 2 independently and ensure the 100 SIM commitment is met. The net effect in this scenario is that a commitment volume of 100 SIM's is imposed for both contracts (not an additive commitment of 200). Associated with each contract are Terms, Commitments and Termination Rules.
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