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  • Tax Exempt: if enabled taxes will not be applied to this service when service charges are calculated. This does not include taxes on usage charges that are applicable to usage based services

  • Service Tax Category allows you to specify a service tax category (service specific taxes) that should be charged for this service

  • Tax Inclusive: configures the service to be tax inclusive, meaning the price of the service will include the tax amount. The total amount is split between the pre-tax amount and the taxed amount. For example, if the tax inclusive service is priced at $9.90 and uses a tax code that applies a 10% tax, during billing the pre tax amount will be determined as $9.00 ( 9.90 / 1.10 = 9) with the remainder the tax value, $0.90

    • Tax Inclusion is supported for all types of service charges (recurring, non-recurring, fees) and the tax Inclusive configuration for a service can be overridden if desired when configuring services in price books on package frequencies

    • Tax exemptions will not reduce the tax inclusive service price. The total service price will be charged and no taxes will be determined

    • Discounts on tax inclusive services are treated as taxable, where the discount also reduces the taxes payable

    • Tax Inclusive can be set on a manual transaction or credit

    • Proration is supported with tax inclusive charges. For instance, if a service was added halfway into a billing period and the price on service was set as $9.90 with a 10% tax included then billing would determine that the pre-tax calculation would be $4.50, the tax: $0.45 and the total charge: $4.95

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