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Service Transitions are configured in Setup / Product Catalog / Service / Service Transitions |
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The Service Transitions panel on the left of this screen allows you to select existing transitions to view and edit on the Edit Service Transition panel. Actions are also available in this panel which are shown as icons above the Filter text box. The available actions are described below.
Actions
Icon | Description |
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 | Deletes the selected service transition. Service transitions that are in use cannot be deleted |
 | Adds a new service transition |
Edit Service Transition Panel
The information in this panel reflects the currently selected service transition. From here you can change transition details (fields will display a red left border if a value is required and purple text if the field is read-only and cannot be modifiednote: fields with a magenta left border are required).
Service Transition Fields and Options:
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Adding Service Transitions
At the top of the Service Transitions panel click the
iconEnter a Name, From Status and To Status for the new service transition
Click Save
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Editing Service Transitions
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Note: if a service transition is in use (i.e. configured on one or more system entities) then its configured settings will not be editable |
Select the service transition you wish to edit in the Service Transitions panel on the left
In the Edit Service Transition panel modify the values as desired
Click the Save button
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Deleting Service Transitions
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Note: Service transitions that are configured on package frequencies are in use and cannot be deleted. In order to delete a transition in use, first determine which package frequencies are configured with the transition by checking the References tab and then edit those package frequencies to use another service transition. |
Select the service transition you wish to delete in the Service Transition panel on the left
Click the
iconConfirm that you wish to delete the transition on the modal window