Page Comparison

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Service statuses are used to setup the service states you require, for instance, 'Pre-activeActive', 'Active', 'Suspended' and so on. Services in different statuses can be configured to have different recurring charges, e.g. for instance, you can charge a standard monthly price for a service in an 'Active' status and a reduced price if the service transitions to another status (suspended/on hold or whatever you decide to name the statuscreate). Transition charges can also be applied when a service is switched to another status (e.g. charging an activation fee when a service transitions from 'Pre-ActivateActive' to 'ActivateActive'). The transition charges that are applicable when a service's status is changed are setup when configuring package frequencies on /wiki/spaces/V10/pages/588447960. The transitions events that charges can be associated with are configured under service transitions.

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The information in this panel reflects the currently selected status. From here you can change status details (fields will display a red left border if a value is required and purple text if the field is read-only and cannot be modified).

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• Name: a unique name that describes the status, e.g. Billable, Suspended, Canceled

• Prevent Changes: when this setting is enabled an account-service’s settings will be read only when an account-service is in the status. The only setting that can be altered while an account-service is in an unchangeable status is the 'Status' setting on the account-service

• Status: the base system status, . The possible base statuses are detailed below:

  • Billable: permits recurring service charges to be applied when the account-service is in the status. The recurring charge for the particular service status is configured on the package frequencies screen. See the /wiki/spaces/V10/pages/588447960 screen help article for more information on how package frequencies are configured

  • Non-Billable: prevents recurring service charges from being applied while the account-service is in the status. All other charges related to the account-service will still apply, such as one-time charges and transition charges configured on the package frequency

  • Canceled: canceled is a non-billable base status that is setup by default on the 'Canceled' service status and cannot be configured on any user defined service status. Account-services in set to a canceled status cannot transition back to any other status. E.g. you cannot change a canceled status back to an active status, 'Canceled' is a permanent state

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This section displays where the selected service status is used in the system. By default, the reference data is displayed in a summary format to indicate where the status is in use across the system, however the Entity drop down field on this tab can be used to view the exact system entities that the service status is configured on.

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1. Under the Service Status heading on the left click the icon

2. Under the Add Service Status heading on the right specify the service status details

3. Click Save

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Editing a Service Status

1. Under the Service Status heading on the left click the service status you wish to edit

2. Under the Edit Service Status heading on the right modify the service status details

3. Click Save to save your changes

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