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This is where a billing system such as LogiSense Billing can help. Traditionally, billing systems have been viewed as the back end of the customer relationship process where the final bills are generated to be mailed out to the customer. In the Usage Economy™ however, a billing platform is poised to become a more central player. As services generate data, the first logical block that they touch is in fact the mediation layer of a billing platform. On the order management side, customer information and orders are pushed into the billing engine. During the customer lifecycle, the billing system plays an active role in aggregating customer usage data, managing accounts and tracking transaction history. As a result, the billing system touches every entity in the value chain from operations to marketing and finance.
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