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Table of Contents

Summary

This article provides information on the EngageIP Windows Services that EngageIP installs and how to troubleshoot issues with these Services.

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  • Collector for BroadWorks or Sansay softswitches

  • Runs in parallel with the rating [glossary_exclude] service[/glossary_exclude]

  • Observes defined fraud criteria (e.g. long distance calls)

  • Sends fraud report results via email (if this option is configured)

  • For more information see theĀ Fraud Reporting Overview article

EngageIPĀ Job Service

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