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Overview
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Notice The functionality described below is contained in the EngageIP Fraud Module, an add-on which is not included with EngageIP. If you wish to obtain a Fraud Module license please contact sales@logisense.com |
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FraudServiceUrl – URL to the listening Fraud [doman:8378/owner name/] ex: e.g. http://localhost:8378/Logisense Corporation/
Candidate CDR Records
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After the previous lookups have occurred, the data is then stored in the InternationalOutboundCallLog table. The table is represented in SQL Server as the following:
[ID] [int] IDENTITY(1,1) NOT NULL, [RecordID] [nvarchar](100) NOT NULL, [ServiceProviderID] [varchar](32) NOT NULL, [Group] [nvarchar](32) NOT NULL, [Department] [nvarchar](255) NOT NULL, [UserID] [nvarchar](162) NOT NULL, [UserNumber] [nvarchar](25) NOT NULL, [GroupNumber] [nvarchar](25) NOT NULL, [CallingNumber] [nvarchar](162) NOT NULL, [CalledNumber] [nvarchar](162) NOT NULL, [StartTime] [datetime] NOT NULL, [AnswerTime] [datetime] NOT NULL, [ReleaseTime] [datetime] NOT NULL, [DialedDigits] [nvarchar](162) NOT NULL, [TrunkGroupName] [nvarchar](255) NOT NULL, [RedirectingNumber] [nvarchar](162) NOT NULL, [CallDuration] [real] NOT NULL, [Type] [nvarchar](16) NOT NULL, [OriginalCalledNumber] [nvarchar](162) NOT NULL, [AccountCode] [nvarchar](15) NOT NULL, [AuthorizationCode] [nvarchar](15) NOT NULL, [RedirectionReason] [nvarchar](40) NOT NULL, [TerminatingLocation] [nvarchar](255) NOT NULL, [EngageIPUserName] [nvarchar](255) NOT NULL, [FileName] [nvarchar](255) NULL, [RowNumber] [int] NULL, [AmountRated] [decimal] NULL, [Classification] [nvarchar](255) NULL, [Owner] [nvarchar](255) NULL, [BillingIdentifier] [nvarchar](255) NULL |
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All of the fields are populated directly from their corresponding collector services BroadWorks or Sansay. EngageIPUserName was chosen to store the EngageIP user instead of EngageIP UserID so that this table can live in any database without dependence on the main EngageIP database for reporting. Rates are checked for the EngageIP “Fraud” rate plan.
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Information on reported activity is saved in the "FraudByCallAmountsHistory" and "FraudByCallAmountsOwnerHistory" tables for User and Owner reporting. These tables contain the EngageIP User/Owner Name, ID of the Last International Outbound CallLog Reported and Reported Time.
User Report Examples
Scenario | Fraud Is Detected | Resulting Report |
User has made no international calls | No | None |
User has made $5 in the past hour of imported calls | No | None |
User has made $500 of international calls in prior days/weeks | No | None |
User makes $30.01 of international calls in the past hour of imported calls | Yes | Report is sent with the offending calls |
User from previous scenario makes $1 worth of more international calls within the same hour. | Yes | Report is sent with the new calls only |
User from previous scenario makes $29 worth of international calls two hours later | No | None |
User from previous scenario then makes another $1.50 in international calls within the same hour as previous calls |
Yes | Report is sent with the calls that totaled $29 and the most recent $1.50 in calls |
User makes $40 worth of international calls within an hour, but has a “Fraud Threshold” set on the user of 50 | No | None |
Same user as previous scenario makes $51 worth of calls within the hour | Yes | Report is sent with the $51 worth of calls |
Owner Report Examples
Scenario | Fraud Is Detected | Resulting Report |
There are no international calls within an owner | No | None |
Owners’ users have made $5 in the past hour of imported calls | No | None |
Owners’ users have made $500 of international calls in prior days/weeks | No | None |
Owners’ users (one or many) make $100.01 of international calls in the past hour of imported calls | Yes | Report is sent with the offending calls |
Any user within the owner from previous scenario makes another $1 worth of more international calls within the same hour |
Yes | Report is sent with the new calls only. The user making the calls can be different than the user(s) making the previous calls |
User from previous scenario makes $99 worth of international calls two hours later | No | None |
User from previous scenario then makes another $1.50 in international calls within the same hour as previous calls |
Yes | Report is sent with the calls that totaled $99 and the most recent $1.50 in calls |
Two users make $99 worth of international calls each (within the same hour), within different owners |
No | None |
Reported Fields
The following fields are included in the emailed reports by default:
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