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Summary

Payment Retry Terms allow for actions to execute after an attempt to collect payment fails. Actions allow various processes to take place, for instance sending a credit card failure notice to the customer informing them of the issue, suspending an account a specified number of days after the payment failure date, etc. Multiple actions can be performed on the same date if needed. Payment Retry Terms are similar to Payment Terms, but are triggered based on payment processing failure dates and not invoice overdue dates.

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Adding Payment Retry Terms

1. Navigate to Setup > / Accounts > / Credit Ratings

2. Select the appropriate Credit Rating from the list which you would like to add Payment Retry Terms to

3. Click the Add button on the right below the Payment Retry Terms section

4. Enter your desired configuration (red fields are required):

   

   • Days Since First Decline - enter a numerical value in this field. This will represent the number of days since payment was declined. This value should be 1 or greater (e.g. payment should be overdue for at least one day). Setting up additional retry terms permits you to execute multiple actions all at once or over a period of time (at 5 days perform X action, at 10 days perform Y action, etc.)

   • Action - available options are populated from your Actions table. Select the appropriate option for the drop down list (e.g. 'Charge Late Fee', 'Send Email', etc.). If your script (Action) requires additional information to be entered (via a profile question) this information will be displayed under a component section of the individual retry term

   • Active - Active means the action is enabled, i.e. it will execute provided bill runs are configured with the 'Run Payment Retry Terms' setting enabled. You can disable individual actions as needed without the need to delete a configured payment retry term to preventspecific prevent specific actions from firing

5. Click Save to return to the Credit Ratings setup screen or Save/New to continue setting up additional retry terms for this credit rating

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Default Payment Retry Term Actions

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Populate the fields above with the ticket values you desire. See the Ticket Overview article for descriptions of the above fields.

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1. Ensure that the correct payment method is associated with the account. In the case of Payment Retry Terms; Credit Card

2. In the case that you need to send an email to a contact on the account (Billing, Administrative, etc.) ensure that the appropriate contact type has "Email Contact" checked

3. The Profile Question associated to the Action of "Email" should have no spaces in the title

4. Ensure that the Profile Question has the following fields checked/complete:

   • Name

   • Question

   • REQUIRED (checked)

   • ENTERED and DATA TYPE : Text

5. Ensure the email message fields are properly populated:

   • Name

   • Subject

   • Body

   • FROM Name

   • FROM Address

   • CONTACT TYPE (the Customer contact that will receive the email)

6. Ensure that when configuring a Bill Run, ensure the following conditions are met:

   1. The Payment Methods you are charging are checked off in the Bill Run configuration (i.e. Credit Card, E Check Token, Credit Card Token, ACH)

   2. If you have Payment Terms associated to an account: Run Payment Term is checked

   3. If you have Payment Retry Terms associated to an account : Run Payment Retry Terms is checked

   4. When configuring the order in which actions will take place in Payment Terms and Payment Retry Terms use a value greater than zero, e.g. 1 or greater 'days since first decline', zero days would not be 'overdue'

   5. When configuring a Card Processor under the Setup tab page ensure that TEST MODE is unchecked after you have finished testing Credit Card processing
      Alert: TEST MODE should only be modified on a Dev/Test environment so that live users/customers are not impacted

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