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Session Timeout - length of idle time before the browser requires you to login to the EngageIP interface again.

ASP Script Timeout - length of time before a report that may be loading lots of data times out retrieving that data. For large reports, it may take 3, 4 or 5 minutes to fully load data so the ASP script needs to know to wait that long for it to load.

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  • EngageIP registry - sometimes a key exists with a timeout specified in seconds

  • Adminportal/Web.Config file - the web.config file can be edited in notepad and a timeout line exists in seconds which can be extended

  • IIS: Application pool time out for session can be adjusted

LogiSense Support  

email: support@logisense.com

web: Live Support

phone (Canada): 1-519-249-

0508 •

0508

phone (USA): 1-917-410-3584